Entries by ABILITY

3 ways to boost patient satisfaction and financial performance

When you think of patient satisfaction, patient payments is probably not the first thing that comes to mind. But, if you take a deeper look into your patient payment processes, you’ll find a lot of avoidable inefficiencies. These can lead to hassles and inconveniences for your patients. Getting rid of them could be the key […]

Market Share Made Simple: How Predictive Analytics and Insights Strengthen Your Competitive Advantage

What do predictive analytics and insights have to do with getting more hospital referrals? When you brainstorm ways to gain more referral sources, what comes to mind first? You may think of sending your business development team out on more calls, or even hiring more representatives to reach a wider range of hospitals. But putting […]

4 Smart Ways to Prepare for PDPM

The Patient-Driven Payment Model (PDPM) that goes into effect on October 1 is the largest financial change the industry has seen in 20 years. The Centers for Medicare and Medicaid Services (CMS) changed the fee-for-service reimbursement model to a fee-for-performance model, also known as value-based care. CMS’ objective with PDPM is to remove the financial […]

How to Keep Claims Denials from Affecting Your Revenue Cycle

Claims denials happen throughout the revenue cycle, but often their origins are at the very beginning, the moment a patient seeks treatment. What’s driving the denials? According to the Journal of Healthcare Information Management, 86 percent of healthcare industry mistakes are administrative[i]. It’s not surprising when you consider the volume of paperwork faced by front-office […]

Three Revenue Cycle Management Tips to Simplify Your Medicare Claims

Revenue cycle management should be a priority throughout the patient’s journey — from the moment a patient walks in to receive healthcare services, to the moment that patient pays their final bill. There are many opportunities along this journey for healthcare providers to make their revenue cycle more efficient and productive. These “big-picture” tools help […]

How to Improve Quality Care Levels Using Patient Data

How can your post-acute care facility stand out in a saturated and highly competitive healthcare market? By improving your quality care levels, you can make your organization more attractive to referring hospitals in your area. When they see that you have a lower readmission rate than competing facilities, they’ll put your name at the top […]

Workforce Management 101: How Interactive Staff Scheduling Reduces Turnover

Staff turnover can sometimes have a snowball effect. One person becomes frustrated or unhappy and leaves the organization, followed by another and so on. Turnover and instability (real or perceived) can breed anxiety among the remaining staff. What begins as a single event could progress into a toxic work environment and patient care will ultimately […]

New NPI Verification Process for Eligibility Inquiries Set to Begin

After years of delays, the process for verifying eligibility will soon change for healthcare providers throughout the country. CMS is migrating hospital, home healthcare, hospice and skilled nursing (Part A) eligibility inquiries from the Common Working File system (CWF) to the HIPAA Eligibility Transaction System (HETS) in the fall. After that time, providers will no […]